> ## Documentation Index
> Fetch the complete documentation index at: https://docs.peerpop.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Orders & Refunds

> Manage ticket orders and process refunds

## Order Management

View and manage all ticket sales for your event. Each order displays:

* Customer name
* Ticket type
* Price paid
* Order date
* Status (Delivered/Scanned)

<Note>
  Orders are automatically sorted by date, with most recent orders appearing first.
</Note>

## Search & Filter Orders

Search for specific orders in the search bar by clicking the **Search** icon and entering any of the following:

* Customer name
* Order ID
* Ticket type
* Date range
* Status

## Processing Refunds

<Warning>
  Refunds can only be processed for orders within the last 60 days. Contact support for older orders.
</Warning>

<Steps>
  <Step title="Initiate Refund">
    1. Locate the order
    2. Click "Refund" button
    3. Select refund type:
       * Full refund
       * Partial refund
  </Step>

  <Step title="Confirm Details">
    Review refund information:

    * Refund amount
    * Processing fees
    * Customer notification
  </Step>

  <Step title="Complete Refund">
    * Confirm refund
    * Automatic customer notification
    * Order status updates
    * Refund processes in 5-7 business days
  </Step>
</Steps>

## Export Options

You can export orders, customer data, and refund reports in CSV format.

<CardGroup cols={3}>
  <Card title="Order List" icon="file-csv">
    Download complete order list
  </Card>

  <Card title="Customer Data" icon="users">
    Export attendee information
  </Card>

  <Card title="Refund Report" icon="receipt">
    View refund history
  </Card>
</CardGroup>

<Note>
  Need help with a specific order? Contact our support team for assistance.
</Note>