Frequently Asked Questions

Attending Events
Promoting Events
Hosting Events

How do PeerPop tickets work?

PeerPop tickets are digital and include a unique QR code for entry. You can:

Access tickets through your PeerPop account
Receive tickets via email and text
Show QR code at event for scanning

Is PeerPop available on all devices?

Yes! PeerPop is available on all devices via the web (Google Chrome, Safari, etc.)We also have a IOS app for ticket scanners.Be on the lookout for a full IOS app soon!

How do I get a refund?

Refund policies vary between event organizers who use PeerPop.Please contact the creator of the event on the event page in order to request a refund on your tickets.Contact us at [email protected] if you have any questions or are unable to reach the event creator.

Per our terms of service, all service fees are non-refundable.

Is my money secure on PeerPop?

All card numbers are encrypted at rest with AES-256. Decryption keys are stored on separate machines. PeerPop uses Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in a separate hosting environment, and doesn’t share any credentials with PeerPop’s or Stripe’s primary services including our API and website.

How does PeerPop help me host an event?

PeerPop is your one-stop shop for event planning and promotion. Whether you’re hosting a free or ticketed event, we’ve got you covered.We offer:

Ticket sales
Event promotion
Check-in and guest list management
Ticket scanning
Analytics and insights
Attendee list management
Marketing tools
And more!

How much does PeerPop cost?

It’s free to host free or ticketed events on PeerPop!For paid events, we charge a service fee to attendees in order to cover our costs:

Ticket Price	Fees
Under $30	7% + $1.09
$30 -$ 60	7.5% + $1.59
$60+	8% + $2.09

Free/RSVP events do not incur any fees.

We do offer subscription plans for event organizers who want to maximize their use of PeerPop’s powerful promotion tools:

Mass texting
Mass Emails
Custom Phone Numbers
CSV Exports

View pricing details

How much does PeerPop help me sell more tickets?

At PeerPop, we’re more than a ticketing service—we’re your partner in building impactful events, fostering communities, and ensuring your events are unforgettable.In addition to selling tickets, we provide powerful marketing tools to help you sell more tickets: