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Order Management

View and manage all ticket sales for your event. Each order displays:

  • Customer name
  • Ticket type
  • Price paid
  • Order date
  • Status (Delivered/Scanned)

Orders are automatically sorted by date, with most recent orders appearing first.

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Search & Filter Orders

Search for specific orders in the search bar by clicking the Search icon and entering any of the following:

  • Customer name
  • Order ID
  • Ticket type
  • Date range
  • Status

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Processing Refunds

Refunds can only be processed for orders within the last 60 days. Contact support for older orders.

1

Initiate Refund

  1. Locate the order
  2. Click “Refund” button
  3. Select refund type:
    • Full refund
    • Partial refund
2

Confirm Details

Review refund information:

  • Refund amount
  • Processing fees
  • Customer notification
3

Complete Refund

  • Confirm refund
  • Automatic customer notification
  • Order status updates
  • Refund processes in 5-7 business days

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Export Options

You can export orders, customer data, and refund reports in CSV format.

Order List

Download complete order list

Customer Data

Export attendee information

Refund Report

View refund history

Need help with a specific order? Contact our support team for assistance.